By Mary Nnah
As the Nigerian banking industry witnesses increased regulatory scrutiny due to the impact of COVID-19, bank customers have not been spared from the whims of fraudsters. To this end, Access Bank has once again urged customers to remain vigilant and beware of the common tricks used by fraudsters to rob them of their monies.
Commenting on the issue, the Executive Director of Retail Banking, Access Bank Plc, Victor Etuokwu, expressed concern about the growing number of fraud cases being reported. He implored customers to take more responsibility in safeguarding their funds and offered reassurance of the Bank’s commitment to providing information relevant to identifying and fending off fraudsters.
“Over the last few months, the number of reported fraud cases has spiked considerably. This is not unexpected as the current economic hardships experienced due to COVID-19 has caused many to be vulnerable. However, this trend has become very disturbing, while we urge customers to become more aware of the tactics employed by fraudsters. Access Bank will continue to educate customers on how to avoid falling victims as well as deploy resources to ensure the security of customers funds.” Etuokwu said
“The Bank has identified smishing, phishing, social engineering, and identity theft as the most common methods used by fraudsters. To aid the fight against this common enemy, we have put more power in the hands of our customers, through the *901*911# USSD code. We have provided a platform through which customers can immediately deactivate their USSD profile by dialling *901*911# from any phone in the event their mobile devices get lost or stolen,” he continued.
Through the years, Access Bank has remained committed to educating its customers, informing and protecting them from fraudsters. The Bank has created dedicated pages on its official website that constantly educate customers on the schemes and tricks employed by fraudsters.
Responding to queries made by customers saying the fraudsters approached them disguising as the Bank’s staff, Etuokwu added that, “Customers should be on alert as the Bank will never ask for personal information such PIN, BVN, 16-digit card number, CVV, Password, OTP or Authentication Code for the mobile banking app. We urge our customers to ignore such calls, text messages or emails”.
To report any email or text that claims to be from Access Bank but looks suspicious, customers are urged to forward it, along with any attachments if possible, to firstname.lastname@example.org or alternatively call the bank’s customer service line.