Samsung Electronics West Africa has opened a new service centre in Ikeja, Lagos to further bond with its customers.
Located in Opebi, the new service centre, according to the company, provides customers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.
“The centre which is a partnership between Samsung and M-Store Nigeria, serves as a training facility for Samsung device users as well as provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilising accessories, content and service offerings that are available from the company,” the company stated.
The centre is the latest in the series of Samsung’s roll out of premium, ultra-modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 34, with nine centres in Lagos alone.
Speaking at the launch of the service centre, the Head of Service, Samsung Electronics’ West Africa, Mr. Raymond Olatokun, reiterated the company’s commitment to providing its customers with an exciting and enriching consumer brand experience.
“Through our service centres, we are happy to deliver after-sales support to our customers, the kind of support that meets the latest global standards. We are moving the customer service trip into an interactive, cheerful experience, allowing our customers discover what our products can do, and how they can derive optimal value from them to enrich their lives. We have always applied a customer-centric approach to our business – with us, the customer comes first,” Olatokun said.
He added: “Our customers in Ikeja, Opebi, and its environs can enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner.”
Olatokun further stated that the centre provides Nigerians with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.
Also speaking at the event, the Technical Head of M-Store, one of Samsung partners, Gagandeep Lakhanpal, described the opening of the new service centre as a platform for Samsung together, with its partners, to provide its customers with end-to-end solutions, from product purchase to delivering on their after-sales expectations.