Spectranet Unveils Repair Centres

Nosa Alekhuogie

Spectranet has inaugurated SpectraRx -Device Repair Centres as part of efforts to provide its customers convenience in fixing their devices.

The device doctors are certified technician with professional track record of diagnosing and rectifying faults in Internet Modems, CPEs and Routers. More than 30 Spectranet exclusive shops across Lagos, Abuja, Port Harcourt and Ibadan will now have the services of a Device Doctor responsible for restoring faulty modems within a specified turnaround time.

Speaking on the initiative, the Chief Executive Officer of Spectranet, Ajay Awasthi, said: “SpectraRx a significant Customer Service initiative, and a first by any Internet service provider, aimed at providing our customers a hassle- free browsing experience.

Now on, Spectranet customers don’t have to worry about a faulty MiFi or router as these service centers are strategically located at an arm’s length and are equipped to resolve most of the issues. In a city like Lagos, wherein travelling can be cumbersome.
SpectraRx service centers are conveniently located across the length and breadth of the city.”

Awasthi added:“At Spectranet customer service extends much beyond just providing call center services. We keenly listen to our customers for insights and the SpectraRx initiative is borne out of customer feedback. Our firm belief in quickly addressing our customers’ pain points continually drives us to come out with such customer friendly initiatives. I’m sure this initiative will be liked by our customers and will create a new normal in customer service.”