Blessing Ibunge in Port Harcourt
The Managing Director/Chief Executive Officer of Port Harcourt Electricity Distribution (PHED), Dr. Benson Uwheru, has assured customers that 2024 would be a year of positive impact on customer’s experience.
Uwheru gave the assurance during a strategic session with business leaders across the PHED area of coverage.
He stated that after reflecting on the past year, the company is positioned to leave a positive impact in every sphere of customer experience owing to the renewed commitment by management.
Uwheru explained that the acronyms in the phrase ‘positive” as Purposeful living, Optimistic, Self-Confidence, Initiative, Trust, Invigorating, Victory and Excellence.
He enjoined all staff to be purposeful and optimistic while displaying a high-level self-confidence.
He also encouraged employees to “deploy new initiatives, build trust, be invigorated, celebrate victories and deliver excellent service.”
He further told the staff members to apply every element of the acronym when serving customers.
Uwheru advised the staff against treating the phrase, positive impact with levity and expressed optimism that this year, customers will have every reason to commend the company for service delivery based on positive impact.
Meanwhile, the company has commenced the business year with strategic engagements with critical stakeholders in Obungha community under the Bayelsa Region, who were told that the era when customers view electricity as a social service is long gone as this is the era of energy accountability as PHED buys electricity at a cost but is currently running losses because of sabotage in the area.
Similarly, in Obuama ommunity in Degema LGA, Mr. Asari Dokubo, requested for increased electricity services because there are plans to commence some heavy production activities.
His request was acknowledged by the PHED management.
