SkyTeam has celebrated its 21st anniversary, a significant milestone in the global airline alliance’s history since it was founded in New York City by Aeromexico, Air France, Delta Air Lines and Korean Air.
The 19-member alliance is eyeing a future beyond COVID-19 as an industry leader in seamless customer experience, powered by its proprietary innovative technology – the digital spine – to deliver a frictionless, safer customer experience.
“Over 21 years, SkyTeam has created value for members and their customers. We will continue to leverage our position to find synergies and more ways to improve our cooperation, products and services to help members build back stronger, including adopting technology to help get the world moving once more,” said SkyTeam Chairman, Walter Cho.
“Korean Air and its partners founded our alliance on a promise of caring more about customers. The hard work and uncompromising commitment of our members and their employees to deliver safe, seamless travel during the challenges our industry has and continues to face, shows this promise remains as true today,” he said.
Having recently enhanced its SkyCare & Protect health safety pledge by expanding aligned measures from 15 to 22, SkyTeam said it was going further.
The alliance is partnering with member airlines and travel technology providers to enable off-airport verification of passengers’ digital and paper health credentials for every segment of their journey, enabling seamless travel between SkyTeam carriers and reducing customer stress and health safety risks.
“Partnering with travel technology experts delivers benefits for member airlines and their customers, something that SkyTeam has been focused on for 21 years,” said SkyTeam CEO, Kristin Colvile.
