MTN Nigeria Unveils Customer Engagement Platform

0

By Emma Okonji

MTN Nigeria has unveiled a new unified customer engagement platform, EnGauge, designed to enable small-to-medium enterprise business owners seamlessly administer transactions with customers, potentially increasing their productivity significantly.

Developed in partnership with Ajua, an African start-up, MTN EnGauge is an agile application that offers innovative customer management solutions, including digital payments using a unique Unstructured Supplementary Service Data (USSD) code; Customer Relationship Management (CRM) tools; customer feedback channels; debt management and tracking; business and product promotions through mobile and social media channels.

The solution is downloadable on the Google Play store and only available on the MTN network for now, with a monthly subscription of N500 and a yearly subscription of N5,500. Following installation and registration, businesses are automatically provided with a unique USSD code that allows their customers to interact, transact and communicate with them in real-time.

With MTN Engauge, entrepreneurs can securely receive payment, track transactions with each of their customers and glean valuable insights to serve them better based on their preferences and buying behaviour.
Chief Enterprise Business Officer, MTN Nigeria, Lynda Saint-Nwafor, said: “MTN EnGauge is the ideal platform for business owners and entrepreneurs to thrive in the ‘new normal.’ Entrepreneurs have had to re-organise their core business models through backward and forward integration to maintain relevance. The EnGauge mobile application helps make this possible and seamless.”

To showcase the platform, MTN held a live demonstration session via Zoom, where business owners were presented with the benefits of adopting the solution.

The Founder and CEO of Ajua, Kenfield Griffith, said: “The fundamental engine of business growth is customers.

By design, MTN EnGauge solves most of the challenges SMEs experience, from digitally engaging their customers to cash management.”

“With MTN as a partner and their reach across the continent, we believe MTN EnGauge will have a positive and impactful trajectory, driving transformational business growth for SMEs,” Griffith added.

MTN EnGauge was launched to the Y’ello 200 in February, beneficiaries of MTN’s Revv Programme, thus fulfilling MTN’s promise that the SMEs will be first to enjoy solutions from her stable.