GOtv Nigeria has concluded plan to introduce an Enhanced Decoder Notification (EDN) functionality to keep its customers informed and in control of their viewing experience.
This EDN functionality which will be activated on Tuesday, 6th April, 2021, refers to a set of icons that appear on the screen containing valuable information like how many viewing days are left before a customer’s next payment is due, the latest special offers and discounts, as well as information on new content, campaigns and upcoming celebrations.
Customers can access the information by pressing the “okay” button on their remote, followed by “messages” on the menu bar and then use the arrow keys to scroll through the different messages.
Speaking on the latest update, Chief Customer Officer, MultiChoice Nigeria, Martin Mabutho said: “We are constantly driven to ensure our customers enjoy our services and are always looking to offer innovative ways to give them better control and improved customer support. The Enhanced Decoder Notification functionality is another way we are delivering on this promise.”
Mabutho added that with the new EDN service, customers will have fewer interruptions whilst viewing.