Nabioet Eagle Limited, a Lagos-based business consultancy firm, has released the report of its survey on the topnotch companies in the business of dry cleaning services in Lagos State, the commercial hub of Nigeria.
The result of the exercise, which was said to have been conducted in the fourth quarter of 2017 showcased the best professional dry cleaners on a league table from thousands of other flight-by-night operators whose ill-structured services only cause pain to customers.
According to the report, leading dry cleaning companies include; Garment Care Limited, Clean Ace and Snow Flakes and Laundry by Time Signature Limited. The other companies that made it to top 11 on the table include, West Man Quest Limited, Nathanâ€™s Superior Dry Cleaners, The Laundry Box Limited, Laundry House Co., Discount Dry Cleaners, Safi.ng and Laundry King Limited.
With this latest report, which is believed in some quarters as the first of its kind in the dry-cleaning sub-sector of Lagos State economy, Lagosians and millions of visitors that throng into the mega city now have a guide while looking for standard dry-cleaning outfits.
According to the report, the dry cleaning industry in Lagos State like every other unregulated industries, has hundreds, if not thousands of service providers playing both in the professional and non-professional category. In line with the fundamental goal of the assessment, the report, according to the agency would help foster healthy competition in the industry and encourage better service quality delivery to customers.
The firm that carried out the research indicated in a statement circulated to journalists that it deplored a keen methodology, which enabled them to arrive at the leading dry cleaning firms in Lagos State.
Meanwhile, a closer look at the report showed that key attributes considered critical to customers were directly derived through the use of direct experience, customer survey, review of critical impressions points, mystery shopping, assessment through online professional tools and assessment of platforms. These include customer satisfaction, service range, product quality, operational structure, accessibility, online app, brand quality, web assessment, and pricing amongst many other attributes.
According to the survey, several professional dry cleaners were assessed side by side on the key parameters stated above. The exercise employed quantitative approach as much as possible and where it is impossible to obtain relevant data, assessment on such attribute was totally avoided.