Situated closed to a market, the experience at this branch was not pleasant. Unlike any Zenith Bank visited in the past, only one out of the five ATMs was working at the time THISDAY visited. This caused very long queues outside the bank premises.
Also, inside the banking hall was congested as many customers were waiting to be attended to. There were three customer service personnel seated on the left and ahead of them were three tellers attending to all banking transactions and another one, who was attending account holders only.
In fact, during this observation, there were over 200 people in this branch. It was obvious that the customer service officials were overwhelmed. Some of the customers expressed disappointment about the slow pace of the bank officials.
However, the bank officials were very polite and professional in the manner they discharged their duties.
The management of the bank is advised to device smarter banking strategies. Electronic payment devices should be deployed to limit the number customers that come physically for transactions. Also, the management should ensure that the ATMs are working at all times.