Digital Terrestrial Television (DTT) service provider, GOtv, yesterday, hosted its subscribers in Ikorodu and environs at a customer forum. The GOtv Customer Forum, a subscriber engagement initiative, provides subscribers an avenue to ask questions related to GOtv services and receive responses from GOtv management staff. In attendance at the forum, which held at Honeymeal Eatery in Ikorodu town, were GOtv subscribers, dealers and sales agents.
Significant among the issues raised and addressed at the forum were reconnection difficulties after subscription renewal, signal degeneration and loss as well as proliferation technical persons claiming to work on behalf of GOtv.
Subscribers who had difficulties with their hardware or service were resolved at the GOtv Clinic set up at the venue. Suggestions on how to improve GOtv services were also made. Speaking at the forum, GOtv Public Relations Manager, Efe Obiomah, thanked the subscribers and everyone present and gave assurances that the issues raised will be addressed.
On the proliferation of GOtv outlets and technical persons claiming to work on behalf of GOtv, Obiomah explained that the company runs a vast distribution network, but advised subscribers to adopt the GOtvEazy self-service option because it is convenient, as it eliminates the need to visit a physical outlet to renew subscriptions.
Subscribers can access the self-service option by logging on to www.eazy.gotvafrica.com to renew subscriptions, clear error codes and update their personal information.
