The 2016 edition of the Consumer Rights’ Day symposium organised by the Brand Writers Association of Nigeria has as theme ‘Banking in Nigeria: Developments and Customers Challenges’.
The keynote speaker, Mr. Tokunbo Modupe, the CEO of TPT, took his audience through the journey traversing the history of banking in Nigeria, the reforms and the challenges encountered by customers in the course of banking transactions.
He concluded by saying that despite the many reforms aimed at serving customers better, many of the banks still short-change their customers by imposition of illegal, unauthorised and excess charges.
Other discussants, who analysed the state of banking in Nigeria, included APCON Registrar, Alhaji Bello Kankoroffi, Chief Operating Officer of 141 Worldwide, Mrs. Bunmi Oke, Managing Director of Novelpotta Y&R, Dr. Celey Okogun, a consumer rights advocate, Ms. Sola Salako, among others.
A communiqué issued at the end of deliberations detailed roles each stakeholder in the banking sector namely customers, the banks and the regulatory authority/Central Bank of Nigeria and government agencies should play to enhance delivery of better banking services to customers.