2025 CSW: LAPO MfB Celebrates Customers, Reaffirms Commitment to Excellent Service Delivery

Sunday Ehigiator

LAPO Microfinance Bank (LAPO MfB), one of Nigeria’s leading financial institutions promoting financial inclusion and community development, has joined the rest of the world to celebrate the 2025 Customer Service Week (CSW), themed ‘Mission: Possible’, reaffirming commitment to continuous excellent service delivery to its customers.

The global celebration, which runs from October 6th to 10th, 2025, is an annual event that recognises the importance of service excellence, appreciates employees who deliver outstanding service, and reaffirms organizations’ commitment to their customers.

In a statement signed by the Director of Marketing and Communications, LAPO MfB, Oluremi Akande, he said “the week underscores our mission of providing reliable, innovative, and customer-focused financial solutions that strengthen communities and promote financial inclusion.”

He emphasised the Bank’s unwavering commitment to prioritising its customers.

“LAPO MfB is human development institution, excellent customers service is at the heart of our mission. Customer Service Week offers us an opportunity not only to celebrate our staff who work tirelessly to deliver exceptional service but also to appreciate our customers who continue to trust us as their financial partner of choice.

“The theme, ‘Mission: Possible,’ perfectly aligns with our values as we continuously strive to turn every challenge into an opportunity to serve better, innovate further, and strengthen relationships with the people and communities we serve.

“During the week, LAPO MfB will engage in a variety of activities across its branches nationwide, including customer appreciation events, interactive sessions, staff recognition initiatives, and themed communications highlighting the essential role of customer service in driving growth and impact.

“LAPO MfB remains committed to delivering on its promise of empowering lives and building resilient communities through exceptional service and innovative financial solutions.”