By Omolabake Fasogbon
Electronic Payment Platform, Remita has expressed appreciation to its support executives for their role in sustaining and expanding the organisation’s client base.
While marking this year’s Customer Service Week, the organisation stated that it is dedicating the week to its ‘Support Team’ for their impact on the growing profile of the organisation.
As part of activities to mark the week, the company organised a week-long programme featuring thrilling challenges, dancing competition, amazing prizes and fun-filled interaction with customers.
The Customer Service Week is an international celebration of people who serves and supports customers on a daily basis. It holds every first week in October.
Also to mark the week, Remita gave its customers access to some behind-the-scene moments of its customer support team, also known as the Remita Dream Team.
Commenting, Head of the Remita Dream Team, Kemi Ogunleye stressed that the week served as an avenue to appreciate the relentless effort of its customer experience staff towards satisfying both individual and corporate customers.
“It is true that when your staff are happy and feel appreciated, they will perform better and become even more dedicated to adding value. It is on this premise that we ensure that we maintain an open-based family relationship at work and provide a system that provides our employees the right work environment in which they can thrive and be inspired to provide world-class service.
“While this year’s theme, ‘The Power of Service’ reiterates the importance of every member of staff, particularly the Customer Service Team that interfaces directly with our customers, we must restate our commitment to ensuring the consistent satisfaction of all members of the Dream Team.
This, I know, is true for SystemSpecs’ staff in general as well”, she said.
