First City Monument Bank (FCMB) has restated its commitment to attaining the highest level of customer advocacy by leveraging on its business models, bespoke solutions, service delivery as well as technology to turn the aspirations of its customers to opportunities.
Consequently, the bank said it was set to further enhance the experience of its customers by rolling-out series of rewarding initiatives to celebrate this year’s international Customer Service Week, holding from October 2 to 6, 2017, across its branches in Nigeria.
The theme of this year’s celebration is: “Building Trust.”
A statement from the bank explained that the theme recognises the importance of trust in forming strong, productive, and lasting relationships with customers and co-workers.
The Customer Service Week, which started 33 years ago, is a unique period when service organisations and global agencies extol the patronage and loyalty of their esteemed customers by introducing several unique and special activities to appreciate them. It is celebrated annually during the first full week in October, and has grown into a global event.
FCMB said that the celebration of this year’s Customer Service Week promises to be memorable as it offers another opportunity to connect and put a smile on everyone’s face to appreciate their loyalty and patronage over the years.
The activities lined-up by the bank include a youth empowerment and internship competition with some partner organisations, a toll-free line for customers to call and speak to the Managing Director, Mr. Adam Nuru, the reward of the bank’s oldest/loyal customers, visits to customers by the management of the bank, the hosting of the Igbo Community day at Coker Orile-Iganmu, and gifts to customers across all the branches.
Commenting on the event, the Head, Continuous Improvement and Service Management of
FCMB, Mr. Moshood Adelotan, said: “As an institution that is customer-focused, we have set high standards and always aim for continuous improvement in our pursuit of excellence.”