The management of MainOne has said that it experienced a fault in its submarine cable system, 3000KM offshore Portugal in the early hours of Sunday, June 18, 2017.
It explained that the outage, the first of its kind in seven years since its cable system came into operations, has caused disruptions in its service to its international connectivity customers in West Africa.
In a statement in Lagos Tuesday, MainOne stated that: “Supported by our cable maintenance arrangement with the Atlantic Cable Maintenance & Repair Agreement (ACMA), we immediately mobilised a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs. The current estimated time for the repairs may be up to 14 days.”
It said that the event being a force majeure, was beyond its control in the ordinary and normal course of business, adding that in the interim, it had made available existing restoration capacity and had secured additional capacity to offer temporary relief to its customers, where feasible.
According to the statement, MainOne added that it would continue to provide updates on the progress of the repair works “as we assure our customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on”.