In a bid to positively impact on its core banking operations to serve its customers better, HASAL Microfinance Bank Limited, one of Nigeria’s leading MfBs, has upgraded its core banking operations solution to a higher version. as part of its commitment to deliver services for optimal satisfaction to its customers.
The bank’s Managing Director Mr. Rogers Nwoke, said the decision to upgrade the core banking software from Orbit 4.3 to Orbit R (the latest edition), is to improve the innovative products that are tailored to meet various needs of customers. This new banking application explores the status of the bank’s business operation in terms of different verticals giving insight to management on the business position, growth, acid-test metrics and credit portfolio analysis as well as provides an environment that is customer-centric, service and work-flow oriented, intuitive and collaborative, and management information rich. With this, the bank is achieving transaction security, ease and an efficient feedback system.
Nwoke who confirmed this development said the new application had paved way for the bank to become one of the first MFBs to generate the 10-digit Nigeria Uniform Bank Account Number (NUBAN) for all its customers after its successful sign up to the Nigerian Inter-bank Settlement System (NIBSS).
Nwoke disclosed that the bank was becoming increasingly more technologically innovative, more customer friendly and service-oriented, even as it seeks to continue to support micro business amongst others. The bank recently created a Consumer Protection & Social Performance Management department with a view to continuously support and protect the interest of its many customer. It will be recalled that HASAL MFB won the prestigious Citibank/GBF award for “Most Innovative Microfinance Bank.
“I am very pleased and proud to let the customers know that we are rebranding technologically and we have reached a very advanced stage of our core banking. We had a team of 20 people who began training in Abuja for over 250 days to implement the software and integrate same seamlessly, we have trained our staff with focus on automating specific internal bank departmental processes and procedures. Our people understand that the key benefit of this upgrade is to deliver excellent customers’ experience at all times.” Nwoke said in Abuja.
Every bank is required to create and maintain a NUBAN code for every account whether current, savings, deposit or any other in its customer database, and Microfinance banks should as well embrace it in order to be integrated into Nigeria’s mainstream banking system, thereby offering their customers up to date value