SPAR, one of the largest hypermarket store chains in Nigeria, has been named best supermarket in Nigeria.
According to the African Quality Institute, organisers of the African Quality Achievement Awards (AQAA), SPAR Nigeria was nominated from a list of other supermarkets operating in the country based on the supermarket’s hypermarket’s quality standards and relentless service in offering Nigerians the best products at the best prices.
The AQAA is an annual event initiated at celebrating leadership innovation and creativity in quality management in Africa. The award ceremony, which took place recently in Lagos, is an initiative of the African Quality Institute in collaboration with IBMN Integrated Services, The Certified Institute of Quality Management and the Pan African Quality Organisation. Dignitaries representing various industries and businesses nationwide were present at the event.
Speaking at the occasion, SPAR spokesman, John Goldsmith, thanked the organiser for acknowledging the efforts of SPAR team in consistently delivering quality in terms of product offerings, choice of products, customer service and retail store infrastructure across its 10 stores in Lagos, Abuja, Port Harcourt and Calabar.
According to him, SPAR as a hypermarket store, takes cognizance of the various kinds of shopping missions and adapts its products and services in respect of choice, quality, service and value to translate the entire shopping experience into a world class one.
He explained that SPAR understands the soul of the Nigerian consumers, saying that over five million customers walk into its outlets annually, choosing products and services supplied by over 1,000 small, medium and large entrepreneurs and manufacturers from across Nigeria.
Goldsmith added that to deliver consistent quality across all its stores, SPAR team is continuously monitoring the quality deliverables.
“Being a hypermarket SPAR offers a very wide range of products starting from grocery & household, bakery & butchery, fruits & vegetables, hot meals, wine & spirits, fast moving consumer goods, consumer electronics, large and small home appliances, mobile phones, laptops & tablets, perfumes, watches & jewellery and furniture. Quality deliverables for each product categories are very different from each other which necessitate setting quality standards for each product category and a continuous measurement against the benchmarks,” he said.