Ethiopian Wins SkyTrax World Airline Award for ‘Best Airline Staff in Africa’


Ethiopian Airlines, the fastest growing, most profitable and a technology pioneer African airline, has won SKYTRAX World Airline Award for Best Airline Staff in Africa, for the second time, on July 12, 2016 at Farnborough Airshow event held in Hampshire, England.

SkyTrax awards are solely based on customer survey and customer satisfaction measurement for their experience; from check-in to boarding, onboard comfort, cabin cleanness, food, beverages, inflight entertainment, staff service and associated travel items.

While receiving the award, Ethiopian Group CEO Mr. Tewolde GebreMariam, remarked, “We are proud that SKYTRAX, the most reputed customer-service tracking organisation in the airline industry, has recognised our service delivery for the second time. We thank SkyTrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner. I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at The Ethiopian family who have made the airline a global winner.”

It would be recalled that, Ethiopian has received in the past an accolade in the same category from SkyTrax. Ethiopian is above all a customer-focused Airline with global standard service and superior delivery through its hallmark Ethiopian flavored African hospitality. Ethiopian is implementing a 15-year strategic plan, Vision 2025 that will see it become the leading Aviation Group in Africa offering its passengers’ international standard product with five star service delivery and which has a strong mission of ensuring being an airline of choice to its employees.

With its growing influence in the highly competitive aviation industry, Ethiopain has announced that it will add a fourth weekly flight to New York-Newark as from August 5, 2016.

Group CEO Ethiopian Airlines, GebreMariam, said, “We are very pleased to augment a fourth flight frequency to New York-Newark in a short span of time since we launched the route. In a continuous effort to offer our customers the best connectivity options currently we fly to 93 international destinations in five continents; connecting Africa to the world’s most economically powerful cities like New York-Newark. Surely, availability of frequent scheduled services, will play a pivotal role in the expansion of trade, tourism and investment ties between the fast growing continent of Africa and the United States.”

New York-Newark is Ethiopian’s fourth gateway in the Americas; currently operating daily nonstop flights from Washington DC to Addis Ababa, three weekly nonstop flights from Toronto to Addis Ababa as well as three weekly flights from Los Angeles to Addis Ababa via Dublin.