Avaya, 21st Century to Drive Digital Transformation


Emma Okonji

Avaya, one of global leaders in business communications software, systems and services, has announced a strategic alliance with 21st Century Technologies to help midmarket companies in Nigeria and West Africa, achieve their digital transformation objectives. The agreement will see 21st Century Technologies provide unified communications and contact centre hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across the region.

Established in 1997, 21st Century Technologies is the leading commercial data centre service provider in Nigeria, offering a range of ICT services. The company will deliver Avaya Midmarket Cloud solutions to its extensive customer base, and allowing organisations to benefit from 21st Century Technologies’ state-of-the-art infrastructure and expertise, while minimising upfront investment and benefiting from an operating expenditure (opex) business model.
Based on the world-class Avaya IP Office platform, Avaya Midmarket Cloud Solutions are the only UC and CC cloud offers for midsize businesses in the market that utilize the same code base as on-premises deployments, allowing clients to protect their existing investment as they move to cloud. Together with 21st Century Technologies’ pre and post-sales support, training and education, Avaya clients and partners will get the maximum value from their cloud investment.

Executive Chairman of 21st Century Technologies, Wale Ajisebutu, said: “This offering will enable us to change the provisioning and utilization of ICT solutions for companies in the Nigerian and West African market. As companies in the region grapple with economic instability, and look to do more with less, we can provide an opex rather than capital expenditure (capex) business model, minimising their upfront investment, while delivering a 24/7, 365-day service with minimal downtime, allowing them to communicate effectively and in a cost-efficient structure.”
Managing Director, Avaya Africa, Hatem Hariri, said: “We are delighted to partner with 21st Century Technologies to help boost Nigeria and West Africa’s economy through supporting the midmarket sector – the engine room of any economy. This agreement will bring Avaya’s innovative solutions to a wider audience in the region, allowing us to grow our client footprint in the cloud market.”