FCMB Restates Commitment to Customer Satisfaction


First City Monument Bank (FCMB) Limited has said that underlining its business philosophy is its drive to attain the highest levels of customer advocacy and customer satisfaction.

A statement from the bank quoted the Group Managing Director/Chief Executive Officer of the bank, Mr. Ladi Balogun to have explained that the bank would continue to build on its foundation, saying that he was confident that its strategy was building the necessary resilience.
He added: “We will continue to reinforce our position as an inclusive lender by supporting sectors that will drive the prosperity of the markets in which we operate. We will also bring greater accessibility to a broad range of financial services. By doing so, we will continue to strengthen our resolve to build a very resilient financial services franchise.

“We will be the bank that everyone wants to bank with, do business with, and turn opportunities into realities. That is because we stand for professionalism through respecting customers and colleagues and following through on promises. We stand for sustainability through responsible actions and making a positive impact. We are customer-focused by listening, responding and acting on what others want. We set high standards and always aim for continuous improvement in pursuit of excellence.”

According to the statement, the bank’s niche for excellence and a clear understanding of its market and the environment shows that it is well positioned to create more value for its growing customer base and other stakeholders.

“Though the journey has witnessed low and high moments, FCMB has risen above challenges over the years to emerge as one of the leading retail and commercial banking-led institutions in corporate Nigeria. This speaks volumes about the resilience, endurance, robustness and viability of the brand to sustainably deliver exceptional banking services to individuals, groups and organisations across segments,” it added.