INSIDE BANKING HALL
By Nume Ekeghe
Situated on the Adeniyi Jones area of Ikeja, Lagos, this branch has made a remarkable improvement from what it was the last time the reporter visited this branch. This small branch is situated in a vast land thereby parking was not a problem. Once inside this branch’s interior, the first impression was very impressive. It was very clean, and a welcoming atmosphere. There were three tellers attending to deposits and withdrawals; one attending to international transfers and three customer service personnel.
During the lengthy time spent in carrying out this observation, the speed at which they attended to customers was impressive. They were polite whilst attending to customers and very welcoming. At the customer service unit, not much activity was happening during this observation.
However, there was an aggrieved customer who needed to resolve an issue. Although she came in with guns blazing, she was treated in a fair manner and the bank officials attended to her complaints in a professional way. The services at this branch were good.