NHEA 2025: Smile360 Dental Specialists Wins Best Dental Service Provider

By Ugo Aliogo

For over 15 years, Smile360 Dental Specialists, Nigeria’s foremost dental clinic, has consistently transformed lives across Lagos and Nigeria by rebuilding hope, restoring smiles, and transforming confidence.

Their unwavering dedication to excellence was once again recognised at the Nigeria Healthcare Excellence Awards (NHEA) 2025, where they proudly secured the title of Best Dental Service Provider for an unprecedented ninth consecutive time.

“Our consistent success at the NHEA over the past nine years is not an accident; it’s the result of a deeply embedded culture of excellence,” says Smile360 Clinical Director, Dr. Amy Shumbusho at the award ceremony in Lagos, Nigeria

The Nigerian Healthcare Excellence Awards is the most prestigious recognition in the nation’s healthcare sector held annually since 2014.

The award honors individuals and organizations that have made significant contributions to the growth and transformation of healthcare in Nigeria organized by Global Health Project and Resources in partnership with the Anadach Group.

Shumbusho says her leadership style is built around the ‘VISION–WAY–BEST’ framework inspired by her published book “Beyond Dentistry”.

The clinical director expressed confidence in their distinct features, treating every patient and every team member like a VIP. She added, “That mindset has been our North Star.”

Today, Smile360 continues to make intentional efforts to provide cutting-edge treatments designed not only to enhance smiles but to truly transform lives.

In Shumbusho’s words, “We are building the future of African dentistry digitally, emotionally, and clinically.”

Smile360 was one of the first clinics in Nigeria to adopt full digital workflows in dentistry and intraoral scanning.

The dental service is currently expanding that vision through 3D digital smile design, powered by facially driven diagnostics, same-day restorations using cutting-edge CAD/CAM workflows.

In-house 3D printing labs for surgical guides and prosthetics, and AI-integrated diagnostics and software to ensure predictable treatment planning.

While Shumbusho acknowledges that technology alone is not enough, they combine it with empathy, personalized consultations, emotional safety, and storytelling. “That’s what drives both clinical outcomes and lasting patient satisfaction,” she added.

One of its strategies includes comprehensive training for every Smile360 doctor. “Not just in dentistry but in how to connect, educate, and empower our patients,” says Smile360’s boss.

For Shumbusho, this seamless blend of precision, empathy, and execution sets us apart and keeps our patients coming back with smiles that tell their story.

From crooked teeth, missing teeth, or simply having a desire for a brighter, more refined look, Smile360’s personalized solutions deliver exceptional results through three of its most in-demand services, including Invisalign, veneers, and dental implants.

According to Smile360, it offers curated dental experiences. Through the Smile Concierge Model, every patient is assigned a dedicated care coordinator who guides them from their first call to their final smile reveal.

Smile360 borrows from luxury hospitality attention to detail, ambiance, scent, sound, and personalized refreshments to reduce anxiety and build trust.

“We don’t just treat teeth,” Shumbushon continued, “We understand personalities. Our treatment planning and communication styles are adapted to fit each patient’s motivators status, confidence, family, or achievement.”