Remote Working: HR Practitioners Urged to Re-strategise

By Bennett Oghifo

The success of remote work environment has meant that a number of organisations are now looking at making this a more permanent shift in the future.

The way people work has been irrevocably changed by the challenges faced with the uncertain created by Siwar Zein, Human Resource Director, and Microsoft Middle East & Africa Emerging Markets.

“The workforce is changing, and HR practitioners must change with it. Today, you will find more people working from their homes than in office spaces as organisations have shifted towards a fully remote or hybrid work model in order to overcome the limitations placed upon them by the need for social distancing and other measures to curb the spread of COVID-19.”

The HR director quoted a LinkedIn survey which found that, “while 43 per cent of respondents are now currently working remotely, a whopping 45 per cent of them are looking to continue with remote work post-COVID-19 and create a more fluid and flexible way of working.”

However, the move towards remote work has meant that employees need a new support system in place to cater to the changed, and unique, needs that spring from working from home. This necessitates a reimagining of the functionalities of every organisations’ human resources (HR) department and an overhaul in its systems, processes, and guidelines, he said.

“HR professionals are responsible for managing the entire employee lifecycle. This ranges from recruiting to onboarding, training, employee development, morale and engagement programmes, workplace conflict resolution, company reorganisations, and much more.

“But, in a remote environment these factors don’t play out in much the same way. For example, building manager capability, HR professionals need to review at the way they approach the management and support of their workforce within the context of a new way of conducting work. “Motivation building, maintaining team engagement and now more importantly demonstrating inclusive practises in day to day engagements as they navigate the hybrid workplace, will be key areas that HR professional will need to collaborate and support people managers in organisations.”

He said employees also need greater support as remote models could lead to an increased or decreased workload, a push for productivity that could lead to burnout and increased anxiety. Remote work can have a significant impact on an employee’s wellbeing if the correct systems aren’t in place to help them adjust to this new environment and find balance as they experience a blur between the work and home environment while also handling household responsibilities in a constantly connected space. Essentially, there is no clear break between work and personal time in the way we experience it when packing up and leaving the office to go home.

He recommended shifting knowledge work from soft to science-focused, stating that “the ability to cater to the new needs of a transformed workforce requires an understanding of exactly what those needs are. To do so, HR practitioners must be able to look at concrete, relevant data and derive insights from said data to drive change that will generate value for both employees and the organisation.

“Leveraging technology and science will provide a new layer of intelligence to explore behavioural patterns and to provide insights that will help organisations understand and support employees and the business in new ways. I believe that workplace analytics will be key to enabling this.”

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