FirstBank has expressed its appreciation to its customers for their continued patronage of its services during the COVID 19 lockdown, whilst assuring the public that stringent measures have been implemented to ensure its branches and locations across the country operate in line with the health and safety guidelines issued by the Nigeria Centre for Disease Control to mitigate the spread of coronavirus.
Expressing the bank’s delight while welcoming customers to its branches and locations, the bank’s CEO, Dr. Adesola Adeduntan, said the safety measures include ensuring personal protection, as wearing face masks is now mandatory; maintaining social distancing by reducing physical contact by at least one meter from the next person and queue guides and markings are in place to guide customers; as well as enhancing the practice of personal hygiene as hand washing stations and hand sanitisers have been provided.
Speaking on the impact made by the bank across its sub-Saharan business, Adeduntan was quoted in a statement to have said: “We are glad that our investment in technology over the years has really borne fruit as many of our staff were able to work remotely during the lock down with effective IT support to hand.
“We were therefore able to actively support our customers, their families and businesses through these challenging times.
“We ensured business continuity across eight countries – Nigeria, Ghana; Democratic Republic of Congo; Sierra-Leone; the Gambia, Guinea; Senegal and United Kingdom.
“We recognise that this has truly been a trying period and are poised to continue to provide as much support as we can to our customers and communities we operate in”.
Coming back home, the bank chief explained that during the period it proactively reviewed products and services to support customers better and expressed his appreciation to Nigerians for the whole hearted adoption and patronage of its electronic services, as these indeed demonstrated the trust which the public repose in the bank.
He added: “It is for this reason; putting our customers first, that our bank working with the regulator, federal and state government directives worked assiduously to keep over 50 per cent of our branches open across all nooks and crannies of the country.
“At the same time the call centre was re-staffed in the most efficient manner and retooled as we provided even more opportunities for our customers to reach us for their banking needs.”
He further provided a snapshot of transactions carried out across FirstBank’s e-banking channels during the five-week lockdown in various parts of the country, saying: “We recorded approximately 12.6 million withdrawals amounting to about N156 billion across our ATMs well placed across the country.
“Nigerians with FirstBank cards used them 105 million times to make payments or withdrawals worth about N1.18 trillion as they relied on us to settle their banking needs.
“Our customers made transfers over 106 million times with a total value of about N8.18 Trillion across our digital channels.
“During this period, our 53,000 plus agents have processed over N512bn worth of transactions
“We have also recorded over 275,000 new sign-ups to alternative channels covering our Firstmobile; USSD and First-online platforms.”
Adeduntan, also stated that FirstBank has enhanced palliatives such as introduction of special waivers on repayment fees on its credit cards, and a 90-day loan moratorium on selected products across markets, to help cushion the impact of the toll on employment and livelihoods.