Simba Infrastructure Limited, in partnership with Avaya, recently organised an Avaya Innovation Day forum designed to exclusively enhance customer experience and fulfilment. The event provided insight to the needs of businesses in Nigeria in building connected experiences required for effective digital transformation.
At the innovation day which held in Lagos, Avaya and Simba showcased a variety of new products, including its flagship cloud based social media product called Avaya Ava. It is a cloud-based messaging-agnostic solution that offers Artificial Intelligence (AI) capabilities for social messaging integration. Other products on display were the enhanced Avaya Equinox Softphone, Avaya Vantage Video Phones, Chatbot and several other solutions for work collaboration and secure video conferencing.
Speaking at the event, the Executive Director of Simba Infrastructure, Sanjay Vaswani, assured customers and other participants of the organisation’s full commitment to providing unique information technology (IT) services across the lifecycle of business operations. According to him, “As an Avaya exclusive partner in West Africa, Simba Infrastructure has achieved the competency to provide matchless IT services around the Avaya solution portfolio. We deliver customised communication infrastructure solution to our valued customers and provide strategic partnership to Avaya in the digital transformation journey.”
Top executives from Avaya who spoke at the event, emphasised that digital transformation was a key factor in accelerating experiences and business growth through the adoption of mobile digital services, enabling next generation interactions and driving change in customer experience.