Uber has announced that it would be introducing a new hours policy for driver-partners across sub-Saharan Africa, including Nigeria to help enhance driver and passenger safety.
Drowsy driving is an issue for all who share the road and Uber is committed to doing its part to help prevent drowsy driving.
With this new feature, Uber will be taking another step forward by launching a feature across the country that prompts drivers to go offline for six straight hours after a total of 12 hours of driving time. Drivers who do not take a long enough break will not be able to log into the app and take trips before that period expires.
Uber already has features like an in-app notification that reminds drivers to take a break when feeling tired on the road and advises drivers with their community guidelines to take breaks if they are feeling tired. The new driving hours policy is an additional feature that will help improve safety on the roads for all.
General Manager for Uber West Africa, Lola Kassim, said: â€œWe want to promote safe and responsible use of the Uber app and this feature has tremendous potential to protect not only Uber driver-partners, but also their passengers and, ultimately, all road users. Driver-partners in Nigeria are already driving responsibly but safety is one of our key pillars and we believe this new feature will be adding one more safety layer.
â€œDriver-partners will be able to track the time they spend on Uber trips and will be reminded when theyâ€™ve reached their maximum time on the Uber app. It provides periodic notifications when drivers are approaching the 12-hour driving time limit and then will automatically go offline for six straight hours when their max has been reached, but drivers will be able to finish any trip theyâ€™re currently on. After the six hours, driving time resets and drivers can go online again to receive trip requests. This will be a phased roll out and not all driver-partners will see this right away,â€ she said.
â€œLast month we rolled out this feature across South Africa. Based on drivers feedback, the new feature is working well and has helped enhance driver and passenger safety. We are excited to roll this out across the rest of the region as this move will strengthen Uberâ€™s approach to help keep riders and drivers safe on the road while preserving the flexibility drivers tell us they love,” Kassim added.
To ensure drivers understand the rationale and the functionality of the feature, Uber has held various focus groups across their Greenlight Hubs (support centres) and has announced the feature through podcasts, which can be accessed through the app.