MTN Restates Commitment towards World Class Service Delivery


By Nosa Alekhuogie

At a well-attended gathering of a select group of customers, MTN Nigeria restated its commitment to providing world class services to its 60 million subscribers nationwide.

The event was a special customer engagement forum held at the Transcorp Hilton Hotel, Abuja, tagged ‘An Evening to Connect’.

In line with the company’s 2017 focus to strengthen relationships with its valued stakeholders, the evening was part of ongoing efforts to appreciate customers’ loyalty.

In the words of MTN’s Chief Operating Officer, Muhammad Zia Siddiqui: “Beyond our various customer touch points, we cherish moments such as this one when we have one-on-one interactions with our customers. One of the things MTN is doing more this year, is listening, celebrating and delighting customers.

We take customer feedback very seriously and in fact, we are only happy when our customers are happy. Our customers’ needs are paramount, hence the need to always engage with them.”

He described the forum as an opportunity for MTN customers to engage in frank and open discussions with the brand adding the event would enable MTN’s senior management to feel the pulse of its customers, as well as address and resolve critical issues and complaints.

Some customers who attended the forum were the Director General, National Identity Management Commission, Mr. Aliyu Aziz, Executive Director Progammes, NTA, Eugenia Abu and many others.

Speaking during the event, the representative of the Executive Director, Information Technology Division, Nigerian National Petroleum Corporation (NNPC), Anthony Olufemi Okuyelu, commended MTN for its products and services and for the company’s zeal to stay ahead of its peers despite the challenging business environment.

“We have enjoyed a lot of services from MTN which is the biggest telecommunications company in Nigeria. This explains why MTN is our preferred choice for our inward and outward dialing projects, which they have been operating for the past 10 years,” he said. The guests were serenaded with light music by a saxophonist, Perpetual Atife who is also an alumnus of the MTN Foundation Music Scholars Initiative.