FAAN Unveils Customer Service Telephony System

The Managing Director, Federal Airports Authority of Nigeria (FAAN) has introdeced customer service telephony system to give customers the opportunity to reach out to the agency.

According to a statement signed by the acting General Manager, Public Affairs, Mrs. Henrietta Yakubu, the introduction of the telephony system was to conform to global trends and international best practices.

The Managing Director of the agency, Saleh Dunoma said that FAAN would continue to improve on service delivery and ensure ultimate satisfaction of customers by providing excellent services.

The User Group Telephony System would afford consumers of FAAN services the opportunity to make calls to appropriate quarters, either to make enquires or lodge complaints when necessary.

Dunoma, who was represented at the occasion by the Director of Finance and Accounts, Mrs. Adenike Aboderin, however explained that, the overriding factor of this facility was purely to enhance excellence and quality service delivery.

The deployment of this system would allow 24 hours of unlimited phone calls amongst its users. It will also enable FAAN achieve 100 percent customer satisfaction with minimum cost, while it increases customers’ trust and loyalty to the organisation.

“Users can make and receive calls without any interruption of airtime running out within the group. It also has specialised serial numbers for easy rememberance by its users,” the agency said.

The General Manager, Servicom, Mrs. Ebele Okoye in her remarks, stated that the Closed User Group Telephony System was selected amongst many options even as she confirmed that some phones have been purchased and would be distributed to various airports across the nation.

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