In an effort to ensure improved service delivery to its customers, Kaduna Electric has commenced a 24-hour operation in two of its customer service centres in Kaduna.
A statement from the company signed by Abdulazeez Abdullahi, head of Corporate Communication, said the two customer service centres that have began the round the clock service are located at the ground floor of the company’s head office on Ahmadu Bello Way, Kaduna and the Leventis service centre at Sardauna Crescent also in Kaduna.
The statement said with this development, customers can walk into any of the two centers to transact business at anytime of the day. “ Customers with meters can buy their electricity tokens while those that have not yet been metered can visit to settle their bills”.
It further added that Kaduna Electric’s customer care staff are also available to address customer complaints to ensure improved customer experience.
Abdullahi said in the statement that Kaduna Electric will soon open more service centres in Kaduna and across its other franchise areas – Sokoto, Kebbi and Zamfara States in order to make its services accessible to customers at all times.
He called on customers to help the company by reporting suspicious movements of persons around its installations to the police or any service centre near them order to curb the menace of vandalism which hampers its operations.
He also urged them to settle their bills promptly to avoid disconnection and report cases of energy theft to officials of Kaduna Electric near them.