Union Bank Restate Commitment Customer Satisfaction


Union Bank of Nigeria Plc has reiterated its resolve to continue to introduce products and services that would meet the needs of its customers.

Speaking at the unveiling of its four redesigned branches in Umuahia and Aba, Abia state recently, the Transformation Director of the bank, Mr. Joe Mbulu, said the upgraded branches were part of efforts to make banking simpler and smarter for its teeming customers.

The four upgraded branches of the bank unveiled are located at 10 Library road Umuahia, 1 factory road, Aba, 58 Azikiwe road Aba and 228 Faulks road, Ariaria, Aba all in Abia State.
Mbule, however, noted in a statement that the current transformation journey embarked upon by the bank started two years ago.

Mbulu said the rebranded bank has a lot of products tailored towards customers’ needs, adding that the bank has refurbished over 60 branches across the country and a lot has gone into the innovative propositions which the bank is offering.
“The transformation of the bank is a response to customer’s desire and the bank’s commitment to serve its customers better,” he stated.

In his speech, the Head of Retail, Union Bank, Mr. Carlos Wanderley, said: “Nigeria is a young country with huge potentials and investment opportunities.”
He reiterated the readiness of the bank to help grow the country’s economy via its product offerings and services.

“We believe in Nigeria and we are ready to make her economy work better,” he said, adding that 3000 staffs of the bank are trained every quarter for effective and efficient service delivery
Commenting at the unveiling, the Abia State, Commissioner for Women Affairs, Lady Chinedu Brown, expressed the willingness of the state government to partner with the bank as long as the partnership complements the government’s transformation agenda.

She expressed delight over steps taken by the bank to rebrand in line with the trend and competition in the banking sector, adding that the Stallion – which is the insignia of the bank is now a flying stallion.

In his remarks, the Speaker of Abia State House of Assembly, Martins Azubuike, described Union bank as a bank with integrity, and assured of the support of the House members for its success in the state.