Dubai, United Arab Emirates — Travel Saga Group of Companies has announced the opening of a new on-site travel desk at Carlton Downtown Hotel, marking a significant step in the company’s continued expansion within the UAE tourism sector. The initiative reflects Travel Saga’s long-term strategy to strengthen its physical presence in key hospitality locations while enhancing accessibility to professional travel services for visitors to Dubai.

The newly established travel desk, operated by Travel Saga Tourism, is located inside the Carlton Downtown Hotel, a well-known four-star property situated in Dubai’s central business and leisure district. Through this expansion, Travel Saga aims to provide hotel guests with convenient, on-ground assistance for travel planning, sightseeing arrangements, and customized Dubai holiday packages.

Strategic Expansion in a Prime Hospitality Hub

Dubai remains one of the world’s most visited cities, attracting millions of international travelers each year for leisure, business, exhibitions, and global events. As visitor numbers continue to grow, the demand for reliable, easily accessible travel services has become increasingly important.

By opening a travel desk within Carlton Downtown Hotel, Travel Saga has positioned itself at a strategic location that caters to a diverse mix of tourists, business travelers, and long-stay guests. The hotel’s prominent location on Sheikh Zayed Road places it within close proximity to several of Dubai’s most iconic attractions, offering guests an ideal base from which to explore the city.

From the hotel’s vantage point, guests can enjoy views of landmarks such as the Burj Khalifa, Dubai Mall, Dubai World Trade Centre, Dubai Canal, Museum of the Future, and Dubai International Financial Centre. The addition of an on-site travel desk complements this location advantage by allowing visitors to plan experiences seamlessly without leaving the hotel premises.

Enhancing the Guest Experience Through On-Site Travel Support

The introduction of the Travel Saga travel desk is designed to simplify the travel planning process for hotel guests. Instead of relying solely on online searches or external vendors, travelers now have direct access to trained travel consultants who offer real-time assistance and destination expertise.

Guests can seek guidance on a wide range of services, including city tours, desert safaris, attraction tickets, cruise experiences, airport transfers, and inter-emirate travel. The presence of on-site professionals also allows travelers to make informed decisions based on their schedules, preferences, and budgets.

This approach aligns with Travel Saga’s customer-focused philosophy, which emphasizes transparency, personalization, and service reliability. By offering face-to-face support within a trusted hotel environment, the company aims to improve traveler confidence and overall satisfaction.

Partnership with Carlton Downtown Hotel

Carlton Downtown Hotel is recognized for its hospitality standards, contemporary accommodations, and comprehensive guest amenities. The property features spacious rooms and suites, multiple dining outlets offering international cuisines, a wellness spa, a swimming pool, and fully equipped meeting and conference facilities.

The collaboration between Travel Saga Group of Companies and Carlton Hotels & Suites represents a shared commitment to enhancing the guest journey. By integrating professional travel services directly into the hotel environment, the partnership creates a more holistic hospitality experience that combines accommodation, dining, and travel planning under one roof.

This collaboration also reflects a growing trend within the hospitality industry, where hotels and travel service providers work together to offer value-added services that meet the evolving expectations of modern travelers.

Supporting Dubai’s Tourism Ecosystem

Travel Saga’s expansion supports Dubai’s broader tourism objectives by improving visitor access to licensed and professionally managed travel services. The company works closely with authorized tour operators, transport providers, and hospitality partners to ensure that all services comply with local regulations and international standards.

With multilingual staff and experience catering to travelers from Asia, Europe, the Middle East, and other regions, Travel Saga has established itself as a dependable partner within Dubai’s tourism ecosystem. The addition of a new travel desk further strengthens its role in facilitating organized, well-informed travel experiences.

This expansion also contributes to Dubai’s reputation as a destination that prioritizes visitor convenience, safety, and service excellence.

Range of Services Available at the New Travel Desk

Through its on-site presence at Carlton Downtown Hotel, Travel Saga Tourism offers a comprehensive portfolio of travel services designed to meet the needs of different traveler segments. These services include:

• Guided Dubai city tours covering cultural, historical, and modern landmarks
• Desert safari experiences featuring traditional entertainment and dining
• Tickets for major attractions, theme parks, museums, and observation decks
• Yacht cruises, dhow cruises, and waterfront experiences
• Airport transfers and private transportation services
• Customized Dubai holiday packages tailored for families, couples, and groups

Each service is structured to provide flexibility and convenience while maintaining consistent service quality.

Commitment to Quality and Professional Standards

Travel Saga Group of Companies has built its operations around a commitment to service excellence, ethical practices, and customer trust. The company emphasizes clear communication, accurate information, and responsive support throughout the travel planning and execution process.

The opening of the new travel desk reflects Travel Saga’s belief that physical presence remains an important component of quality service delivery, particularly in a destination as dynamic and diverse as Dubai. By offering direct interaction with travel consultants, the company aims to address traveler concerns promptly and deliver more personalized experiences.

Growth Strategy and Future Outlook

The launch of the travel desk at Carlton Downtown Hotel forms part of Travel Saga’s broader growth strategy in the UAE. As the tourism landscape continues to evolve, the company plans to explore additional partnerships, service enhancements, and technology-driven solutions to better serve global travelers.

Travel Saga remains focused on adapting to changing traveler expectations while maintaining a strong foundation of reliability and professionalism. The company’s leadership views strategic collaborations with hospitality partners as a key driver of sustainable growth and long-term success.

About Travel Saga Group of Companies

Travel Saga Group of Companies is a Dubai-based travel and tourism organization providing inbound tourism services, tour operations, and customized travel solutions across the UAE. The company caters to a global clientele and is known for its customer-centric approach, operational transparency, and strong industry partnerships.

Through continuous expansion and service innovation, Travel Saga aims to strengthen its position as one of the best travel agency in Dubai, offering well-structured Dubai holiday packages and comprehensive travel support to visitors from around the world.

Contact Information

Travel Saga Tourism
CEO: Jeetu Sainani

Office: 303, New Century City Tower,
Ittihad Road – Port Saeed,
Opposite Deira City Center,
Deira, Dubai, UAE

Email: booking@travelsaga.com

Phone: +971 4 268 4645