The acting Chief Operating Officer (COO), Bi-Courtney Aviation Services Limited, operators of MMA2 Ikeja, Tosan Duncan Odukoya, has called for the improvement of infrastructure that will enhance Nigeria’ s tourism sector.
Duncan Odukoya said the success of tourism depends on well-structured and efficient infrastructure, which plays a pivotal role in mapping out the traveller’s journey.
She made these remarks during a Breakfast Forum hosted by Philips Consulting Limited and the Nigeria-South Africa Chamber of Commerce (NSACC) held at Eko Hotel on Tuesday.
The event’s theme was ‘Rethinking Tourism in Nigeria’.
Using MMA2 as an example, she highlighted continuous growth and improvement as key enablers for delivering world-class service.
“These enablers include rethinking technology, reengineering process flows, and enhancing people training, ”she said.
Duncan added that at MMA2, the goal is to establish a viable value chain within the travel, trade, and tourism sector through innovative and customer-focused marketing.
This approach, she said involves smart customization, advanced segmentation, and the use of technology to drive modernization and create multifaceted business models.
“It’s worth noting that Bi-Courtney Aviation Services Limited after creating a culture and lifestyle Art Gallery Experience, is currently upgrading its check-in systems through the upgrade of its Common User Passenger Processing Systems (CUPPS). This upgrade aims to reduce idle time for customers by offering shorter check-in times and more quality-controlled waiting time, ”she added.