FBN General Insurance recently won the Best Customer Service Company Award (Insurance Category) The award was given to the company at the 2018 Nigeria Brand Award held recently in Lagos.
In his acceptance speech, the MD/CEO, FBN General Insurance, Bode Opadokun, attributed the achievement to the company’s culture of priority attention to customer satisfaction.
He thanked the organisers for finding the company worthy of the honour saying, “at FBN General Insurance, we do not take our customers’ interests lightly.”
“We remain committed to delighting our customers at every touchpoint and we constantly seek better ways of delivering quality services to them at all times.
“Our recently launched Rapid Response Claims Assessment initiative, for example, is one of the many ways we have demonstrated that indeed, our customers do really matter,” he said.
He said this explains why FBN General Insurance recently launched three retail products, AutoFlexi, FlexiHome and FlexiGuard in response to customers’ yearning for simple, affordable and flexible insurance products.