For its unwavering commitment to providing clients’ service oriented connectivity solutions, Phase3 Telecom, has bagged the Nigeria Customer Service Awards (NCSA) 2018.
The award came amid standing applause at the seventh grand award ceremony which held at the Lagos Chamber of Commerce and Industry (LCCI), in Ikeja, Lagos attracted distinguished industry stakeholders from outside and within Nigeria.
Speaking at the ceremony, the organization’s Coordinator, Dr. Aliyu Ilias, explained that the overarching goal of NCSA is to create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents but to establish deep and lasting connection with customers.
According to him, it is also a drive to reward companies that meet the organization’s award assessment criteria annually and to ensure indigenous businesses that strive to offer top notch customer service everyday are transparently lauded for their efforts, he said.
Ilias also added that the awards’ credibility is dependent on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over votes through highly credible voting options that include, online poll, agency referral, customer survey, and short code.
In his remark, Phase3’s Chief Executive Officer (CEO), Mr. Stanley Jegede, says the recognition by NCSA is even more heartwarming as the company would be marking its 15th Anniversary in a few weeks while adding that it is an incredible honour to be celebrated with an award that validates the credibility of Nigerian brands, and their dedication to engendering customer value as well as serviceability daily.
Jegede, said Phase3 still remains uncompromising in the vision to continue to provide services that effectively engages it clients, and meets their required needs as he thanked everyone who voted to cinch the company’s win.