The Central Bank of Nigeria (CBN) has stated that any failed Nigerian Instant Payment (NIP) transaction not reversed into the customer’s account within 24 hours based on complaint of the sender and/or beneficiary will attract a fine of N10,000.
The central bank stated this in a new ‘Circular on the regulation on instant inter-bank electronic funds transfer services in Nigeria’, posted on its website.
The circular becomes effective on October 2, 2018.
The circular stated that where a sending entity erroneously send value contrary to the customer’s instructions due to wrong account number, wrong amount, duplication among others to a receiving entity and requested the reversal in writing within 14 working days of the transaction, the receiving entity should oblige within one business day without recourse to the customer (beneficiary) of the receiving entity provided funds were available.
An automatic indemnity would be inferred against the sending entity making the reversal request, it stated. Where funds were not available, it added, the receiving entity should immediately notify its customer that the account was wrongly credited and provide proof of such notification to the sending entity.
It added that the receiving entity should notify the customer about the consequences of not funding the account within 24 hours, which included watch-listing in the banking industry, credit bureau and reporting to law enforcement agencies.
In the circular, the receiving entity would watch-list the customer if he failed to provide funds within seven days, the CBN stated.
If a customer claims to have made a transfer in error where the beneficiary is known to the complainant, the Sending Entity shall encourage the complainant to contact the beneficiary for an amicable settlement.