Union Bank has once again taken giant strides in its transformation agenda with the opening of 14 new and upgraded branches across the country. The upgraded branches which are spread across seven states of the nation including Enugu, Oyo, Kaduna, Kogi, Delta, Benue, Lagos and also Abuja, were unveiled at ceremonies attended by the Bankâ€™s customers, stakeholders and local community leaders.
The latest development was greeted with exci
tement from customers of the bank who expressed satisfaction with its ongoing transformation into a truly simpler and smarter bank.
Speaking at the launch, Transformation Director of the money lender, Joe Mbulu said, â€œOur priorities at Union Bank are clearly defined. To us, the customer comes first. This is why we embarked on this transformation agenda in the first place. We identified the need to upgrade our branches and to improve our services, all in a bid to ensure our customers are consistently provided with top-notch banking services; whether they choose to walk into any of our branches or they decide to carry out their transactions using any of our digital platforms.
â€œThe launch of these 14 upgraded branches across the country is a statement to our customers and stakeholders that we are committed to the transformation plan we put in place. We will continue to provide innovative solutions which ensure our customers are satisfied every time they interact with usâ€, he reassured.
The bankâ€™s transformation journey which took off in 2015 has seen a massive upgrade of its structures, facilities and services including the core banking platform and the recent launch of its new and upgraded digital platforms including the mobile app â€“ UnionMobile – and the USSD code *826#.
The app, which comes with exciting and innovative features like â€˜Locate-an-Agent and â€˜Locate-an-ATM-with-Cashâ€™ is totally customer-centric, and was developed to provide the users with reliable, secure and convenient banking services on the go.
So far, over 120 branches have been upgraded across the country as part of the bankâ€™s continued efforts to provide its customers with simpler, smarter banking services.