Standard Chartered Private Bank has said it has entered into partnership with Fitch Learning, a training and professional development firm, as well as INSEAD, a business school, to create a bespoke training programme for its global front-line staff. The bank explained in a statement on Wednesday that the move would enable its staff deliver a higher level of service and advice to its private banking clients.
The Head of Global South Asian Community, Europe, Middle East, Africa and Private Bank UAE, Standard Chartered Bank, Naushid Mithani, said:Â â€œOur private banking academy will deliver a forward-thinking curriculum that will equip our people to offer excellent service and relevant wealth management advice to clients in an ever-changing market environment. The Academy is a core part of our commitment to developing all of our employees, and we believe it will set a new industry benchmark.”
Based on its experience, the statement explained that Fitch Learning had designed a customised programme to build the sales skills and product knowledge of the private bankâ€™s front-line through a blend of classroom and online training.
“The programme to be launched in May 2017, is mandatory for all front-line employees, across the bankâ€™s private banking booking centres in Singapore, India, Hong Kong, London and the UAE, and will include a rigorous assessment process that leads to certification.”
The CEO of Fitch Learning, Andreas Karaiskos commented: “Fitch Learning is delighted to partner with Standard Chartered to establish their new Private Banking Academy. The Academy will provide world-class, dynamic learning modules to support Standard Chartered’s ambition and expansion in private banking and wealth management.”