Heritage Bank Limited has instituted two customer reward programmes. Christened ‘MyHeritageReward’ and ‘HB Concourse,’ the two programmes, which were launched recently in Lagos, the bank explained were introduced to encourage and show gratitude to its teeming clientele.
In addition, the bank said the move was in line with its commitment to deliver superior customer service.
It described MyHeritageReward as a loyalty programme in which customers win “mouth-watering prizes as they use the various electronic channels of the banks, the HB Concourse is a meeting room fully furnished with relevant office equipment and designed to afford the small business owner or beginner, who are customers of the bank, space to hold brief business meetings and conclude deals with his own clients at absolutely no cost.”
The Managing Director/Chief Executive Officer of the bank, Mr. Ifie Sekibo, who spoke about the introduction of these programmes, said: “Heritage Bank was founded on the commitment to support customers in wealth creation, preservation and transfer across generations.”
According to him, “these programmes are some of the innovative ways through which we can show appreciation to our customers for being part of our success story.”
However, MyHeritageReward customers are required to sign up on the platform online, using their mobile phone numbers, which enable the creation of a customer profile with a pass-worded access. “From this point on, the customer earns points which enable him to graduate from class to class while winning commensurate prizes as he actively uses the bank’s POS, internet and mobile banking, ATMs and cards among other eBanking products.
“The uniqueness of the MyHeritageReward is in the ability to view milestone progress made by customer like, bank transaction channels, membership class, milestone boosters and cash backs as well as an inquiry service that gives the customer access to point balance, ranking, rebate purse in addition to entertaining games and contests like Goldfinger and Brain Quest among others,” it added.
Also, prizes which ranged from airtime across all networks, smart phones, business, shopping vouchers, generators, inverters to a brand new vehicle are to be won.
Apart from saving cost for the newcomer in business and SMEs, the HB Concourse, the bank explained, also provides convenience for clients travelling out-of-state for business to naturally conduct their meetings or appointments without worrying about office space among others.
To use these meeting rooms such customers of the bank will have to go through a simple booking process online, which are mere formalities to avoid clashes of meeting times with fellow customers who also want to use the same facilities.