Determined to provide cutting-edge, round-the-clock banking services to its teeming customers, Fidelity Bank Plc has announced the upgrade of its mobile-based banking application – Fidelity Online Banking app.
The bank said in a statement that the improved software application puts the financial institution in a pole position to drive efficient service delivery and customer acquisition by essentially placing innovative financial services in the hands of Nigerians residing in unserved and underserved communities.
In addition, it stated that the move was indicative of its unwavering commitment towards meeting the financial inclusion mandates of the Central Bank of Nigeria (CBN).
With an increasing customer base, Fidelity Bank said it is channeling significant human and financial resources towards building an innovative, secure digital banking platform with a huge emphasis on superior user- experience.
Specifically, it noted that the upgrade would enable subscribers of the Online Banking application carry out more banking transactions well beyond mundane financial services such as funds transfers and bills payment, in a secured environment anytime, anywhere.
The Divisional Head, Electronic Banking, Adédèjì Olówè, explained that the new Fidelity Online app is not just an upgrade of the old but a new application with enhanced features that can be used with a range of mobile devices such as Apple, Samsung, Blackberry and other Android products. He disclosed that the app offers customers a simple, seamless and secure banking, adding that customers can bank, how and when they want to.
He said: “With Fidelity Online App, our bank is always open 24/7.”
The upgrade, Olówè insisted was significant considering the growing number of Nigerians moving from the banking halls to mobile phones or tabs to do their day-to-day banking transactions, adding that online financial services offer a stepping stone to financial inclusion.
“We are meeting these demands with the Online Banking app in both form and function, with an important focus on the quality service delivered to customers,” he added.