Emma Okonji
Subscribers to the pay TV service, DStv, a brand of MultiChoice Nigeria, were recently hosted to an interactive session in the central business district area of Abuja.
The customer forum is a regular customer engagement initiative by MultiChoice Nigeria aimed at having face-to-face interactions with customers in a bid to deepen relationships. It provides a platform for valuable discourse with customers through constructive feedback on their experiences from using various DStv services and products.
Public Relations Manager, MultiChoice Nigeria, Caroline Oghuma, said: “We value every opportunity to meet with our customers to receive their feedback on our services.â€
Oghuma acknowledged that with any business, there would be challenges but what is important is that the business finds ways to address and proffer solutions to them.
“We have heard our subscribers and will work on enhancing the quality of our services based on the issues raised today. At MultiChoice Nigeria, we are reshaping our business to improve our customers’ experience, whenever and wherever they engage with us,†Oghuma said.
Notable among the issues raised and addressed at the forum included, signal loss, subscription disconnection at due date, customer care services, content scheduling, program repeats and other hardware related issues.
On the issue of subscription disconnection, subscribers were advised to make renewals on or before their due dates to avoid interruptions in their DStv services. “You can either pay through the Quickteller online platform or simply walk into any of our offices or dealer offices and make over-the-counter payments,†Oghuma said.
