Xpress Payments MD Seeks Improvement in Customer Experience

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The Managing Director of Xpress Payments, Mr. Oluwadare Owolabi, has suggested ways of democratising financial services in Nigeria.

He spoke at the African Fintech Summit 2019, held in Washington recently, where an array of technological and business experts were also present.

The second edition of The African Fintech Summit (AFTS) saw business experts engaging in riveting and insightful discourse on Financial Inclusion and the future of financial technology in Africa.

Owolabi, who spoke on the theme; ’Democratisation of Financial Services’, stated that there was a need to enhance customer experience in the financial sector.

He called for, “fundamental and wholesale changes in the financial service experiences of users and customers in Africa.”

A statement quoted him to have pointed out that change would, “promote the existence of financial inclusion programs as well as increase accessibility to credits and finances.”

On how to enable democratisation of finance in Nigeria, Owolabi outlined the need for technological orientation, security and trust, digitisation as well as native innovations that are relatable to customers.

Other key personalities at the summit included the chairman of Zenith Bank Plc, Jim Ovia, who gave the opening address; Managing Director for Africa at OPIC, Worku Gachou; Co-Founder and CEO of Flutterwave, Olugbenga Agboola; CEO of Venture Garden Group, Bunmi Akinyemiju, among others.

“AFTS is a global initiative founded on the idea that Fintech can unleash unprecedented economic firepower in Africa and encourages collaboration between ecosystem stakeholders,” organisers of the programme said.

The event, which had its maiden edition in Lagos last year, was attended by tech and finance leaders, policy makers and investors from across Africa and the United States.