Uber has opened a Greenlight Hub in Maryland Lagos to serve as a resource centre where existing and potential driver-partners can receive support for app-related inquiries.
The new Hub, which is strategically located at the Maryland Mall, will be open six days a week.
Uberâ€™s mission is to help people get a ride at the push of a button – everywhere and for everyone, officials of the company said. â€œThe Uber network is now available in over 600 cities in over 80 countries spanning six continents.â€
Speaking at the launch of the Hub during the week, the General Manager for Uber, Sub-Saharan Africa (SSA), Alon Lits said, â€œThe Greenlight Hub is a support centre that provides drivers-partners with established channels of communication to raise individual questions and concerns that they may have.
Â Weâ€™ve always had partner support centres, but not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and inquiries addressed by our dedicated and professional team.â€
Taryn Morris, Head of Greenlight for SSA reaffirmed Uberâ€™s commitment to supporting driver-partners, â€œWe are excited to officially open the new Greenlight Hub in Lagos and offer a new, world-class, technologically advanced place for drivers to get onboard and obtain customer support.
â€œThe new location is also much more accessible to drivers and we aim to have the best driver experience through solid processes and training of our Uber Experts.â€
â€œUber cares about the driver-partners that use the app and we are committed to ensuring that they succeed and thrive in business,â€ said Oâ€™Yoma Ukueku, Greenlight Operations Manager, Uber Nigeria. â€œOnce existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts.There are no costs involved for driver-partners utilizing the Greenlight Hub, we respect them as valuable partners with a voice and a choice and we want them to feel that they can talk to us about anything at any time.â€
As a way of recognising and surprising exceptional driver-partners, Uber also presented prizes to Usman Oboshi, Remi Afolabi and Edwin Obi – driver-partner with the best rating and longest partnership with Uber. Prizes were also presented to Blessing Onu, women driver-partner with the longest partnership with Uber and Iwa Airiohuodion, women driver-partner with the best rating.
The Greenlight Hub will be openÂ MondayÂ throughÂ Thursday, fromÂ 9am – 4pm, Friday, fromÂ 9am – 3pmÂ andÂ on Saturday, fromÂ 11am – 4pm, excluding public holidays.
Uber recently announced a strategic partnership with Germaine Auto Centre, a Nigerian-based auto service and maintenance company, to enable driver-partners operating in Lagos to enjoy top quality vehicle maintenance and servicing.