Uber has opened a Greenlight Hub in Maryland Lagos to serve as a resource centre where existing and potential driver-partners can receive support for app-related inquiries.
The new Hub, which is strategically located at the Maryland Mall, will be open six days a week.
Uber’s mission is to help people get a ride at the push of a button – everywhere and for everyone, officials of the company said. “The Uber network is now available in over 600 cities in over 80 countries spanning six continents.”
Speaking at the launch of the Hub during the week, the General Manager for Uber, Sub-Saharan Africa (SSA), Alon Lits said, “The Greenlight Hub is a support centre that provides drivers-partners with established channels of communication to raise individual questions and concerns that they may have.
We’ve always had partner support centres, but not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and inquiries addressed by our dedicated and professional team.”
Taryn Morris, Head of Greenlight for SSA reaffirmed Uber’s commitment to supporting driver-partners, “We are excited to officially open the new Greenlight Hub in Lagos and offer a new, world-class, technologically advanced place for drivers to get onboard and obtain customer support.
“The new location is also much more accessible to drivers and we aim to have the best driver experience through solid processes and training of our Uber Experts.”
“Uber cares about the driver-partners that use the app and we are committed to ensuring that they succeed and thrive in business,” said O’Yoma Ukueku, Greenlight Operations Manager, Uber Nigeria. “Once existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts.There are no costs involved for driver-partners utilizing the Greenlight Hub, we respect them as valuable partners with a voice and a choice and we want them to feel that they can talk to us about anything at any time.”
As a way of recognising and surprising exceptional driver-partners, Uber also presented prizes to Usman Oboshi, Remi Afolabi and Edwin Obi – driver-partner with the best rating and longest partnership with Uber. Prizes were also presented to Blessing Onu, women driver-partner with the longest partnership with Uber and Iwa Airiohuodion, women driver-partner with the best rating.
The Greenlight Hub will be open Monday through Thursday, from 9am – 4pm, Friday, from 9am – 3pm and on Saturday, from 11am – 4pm, excluding public holidays.
Uber recently announced a strategic partnership with Germaine Auto Centre, a Nigerian-based auto service and maintenance company, to enable driver-partners operating in Lagos to enjoy top quality vehicle maintenance and servicing.