NCC Tasks Telecoms Providers on Consumers’ Protection

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Seriki Adinoyi in Jos

The Nigerian Communications Commission (NCC) has urged telecoms operators to be proactive in protecting their customers from fraudsters who tap into their lines to place anonymous calls.

Speaking through its Deputy Director, Consumer Affairs Bureau, Mr. Joseph Atoyebi, during its consumer forum with network providers in Jos, the NCC explained that customers’ protection and privacy is the key towards achieving customer loyalty.

Atoyebi said the forum was also a ‘consumer power meeting’ where service providers were brought on the same platform with consumers to take complaints, make clarification and take advice where necessary.

The forum tagged ‘Information and Education As a Catalyst for Consumer Protection’, provided opportunities for consumers to voice their experiences with the various networks they are subscribed to.

Peter Odetola, a Corp member serving in Jos, at the forum lamented unnecessary deductions of credit and non-remittance of bonus when subscribed to a promo, complaining that unsolicited calls and SMS with shot code numbers also invade his privacy.

Other consumers at the forum also urged service providers to guide against fraudulent callers who aim at defrauding subscribers.

Advocating for subscribers protection and information, another consumer, Mr. Abayomi Olawoyin, also advocated for easy-to-understand manual on the various products and services of each service provider, stating that it will prevent customers from pitfalls of most of the complaints.