Heritage Bank Plc has announced its partnership with the Lagos branch of the Chartered Institute of Bankers (CIBN) to host the 2018 Lagos Bankers & Stakeholdersâ€™ night.
General Manager and Chief Compliance Officer of Heritage Bank, Mr. Wumi Adeniyi, who disclosed this in a statement, said the bank decided to support the Lagos CIBNâ€™s initiative because the event would foster a robust engagement among professionals in the sector as well as customers of banks.
â€œWe take very significant recognition of the fact that we are a bank which must interface with our colleagues and customers at a time like this.
â€œIt is a significant event in the calendar of the banking community in Nigeria and Heritage Bank, being a member of that community, must participate in it and we have supported the initiative over the years.â€
Speaking at the event, the guest speaker and Executive Vice Chairman of Computer Warehouse Group, Mr. Austin Okere, in his paper entitled:Â â€œBig data, Fintech and the future of banking,â€ noted that the evolving technology which goes beyond financial application is expected to disrupt global supply chain by boosting transaction schemes across borders and improving the transparency of the process.
He said technology uses theÂ blockchainÂ technology which has created the backbone of a new type of internet which was originally devised for the digital currency, remarking that it is this technology that Fintechs are leveraging to disrupt traditional banks.
He noted that the most disruptive application of theÂ blockchainÂ technology would be in the financial sector as consistent complaints about banks have reached a crescendo in recent times.
According to him, after centuries of receiving deposits and making loans, two customer groups have emerged, and both are calling for a change. The first group comprises of under-banked adults while the second comprises of members of the elite who believe that the relationship is absolutely skewed inÂ favourÂ of the banks.
He said the biggest threat to banks is the perception that they can always make profits even in times of economic downturn when the real sector of the economy suffered the most.
Okere contended that this had led many banks to believe that they are invincible, that is nowÂ characterised by loss of touch with customers.
He said the way forward for the banking industry was to collaborate with Fintech companies to deliver financial services because Fintechs have taken over financial services up to a third percentage of the population in volume and in valueÂ incountries like Kenya and China.