Worried by the abuse of the rights of consumers of insurance services, the Consumer Protection Council (CPC), Pastures Consult Limited, and Congress International Limited-publishers of Dividend-the magazine for local government as well as other stakeholders have concluded arrangements to convoke consumers’ colloquium with a view to proffering solutions to the consumer issues in the nation’s insurance sector.
According to the Coordinator, Ogah Columba, complaints received by CPC indicate that consumers in the insurance sector are faced with numerous challenges, including sale of fake insurance policies, incessant delays in payment of claims, repudiation of claims on very flimsy grounds, unnecessary rigours in claims documentation and investigation processes, non-disclosure of vital information to consumers, and fraudulent abscondment of agents with premiums paid by unsuspecting consumers.
The two-day colloquium with the theme: ‘100 Years After: Can Insurance Work in Nigeria?’ scheduled to hold from December 8 to 9, 2016, at Airport Hotel, Ikeja, Lagos is being jointly organised by the CPC, Insurance stakeholders among other NGOs.
A statement by the coordinator of the event, Columba, stated that the maiden Annual National Insurance Consumers’ Colloquium, “is a platform for an in-depth discussion and a means of taking practical steps in dealing with and managing the various challenges concerning insurance consumers and the insurance industry.”
