By Nume Ekeghe
Situated at the popular meat slaughterhouse, this very small branch is a reflection of the confidence customers have in the bank regardless of recent developments.
Although this branch is situated close to the market and is very small, its premises was however very clean.
Inside the hall, were three tellers attending to all banking transactions, one customer service personnel and a security guard.
During the length of this observation, the customer service personnel were observed to be very professional and polite. Same as the tellers, they were professional and fast while attending to customers.
Also at this time of observation, the hall was indeed full. Customers from the market and beyond kept trooping into the bank and it was not organised. However, it was observed that there were no queues as a result, customers walked straight to the counter causing the counter to be overcrowded.
But the ATM was not working and customers disclosed to THISDAY that the ATMs usually don’t work. This calls for the attention of the management.
They are also advised to keep up the good customer service relationship.