The month of July has not been an easy one in the world, and especially in the world of tourism, as tourism-oriented nations experienced one form of crisis or another. Can the tourism industry survive the ongoing crisis? Omolola Itayemi writes
Tourism in Nigeria could have blossomed but for the various crisis in the country. A lot of the destinations in Northern Nigeria could not be promoted due to Boko Haram insurgents. Some notable festivals like Argungu Festival, Abuja Carnival and Durbar for years were stopped for same reason. Also, parks such as Yankari Game Reserve suffered patronage and gradual depreciation.
South-South Nigeria has become a no-go area for tourists due to militantancy and kidnapping. Tourists interested in visiting the likes of Ogbunike Cave, Biafra war museum, Nike Lake, Slave Trade Museum, Tinapa, Obudu cattle ranch among others will think twice of doing so as kidnapping becomes the order of the day in South East and South-South.
Recently, the activities of the militants were added to the crisis of the Niger-Delta. The country as a destination for tourists is faced with the challenges and thus become unattractive for would be tourists.
During the last few weeks, the Middle East, especially Iraq and Saudi Arabia, and the Asian sub-continent have witnessed their own upsurge of violence. Attacks have not only been against tourist hotels but also against restaurants, in such diverse places as Dakka, Bangladesh and Bagdad. In these places, patrons were attacked and tourists (or foreigners), taken hostage and murdered. Last month, terrorists shot at restaurant patrons in Tel Aviv, Israel. Only the quick action of the other patrons stopped the attack from being worse.
Europe continues to deal with a continental-wide crime wave and the latest terrorist attack in Nice, France.
The Nice attack occurred in southern France’s most important tourism city on Bastille Day and the start of the summer tourism season.
In Turkey, there was a failed coup d’état with hundreds either dying or injured. To add to the tourism industry’s challenges there is Brazil where the Summer Olympics Games are to be held in the midst of a major crime wave coupled with an economic and political crisis, and where the possibility of a police strike during the 2016 Olympics plus a series of medical issues threatens the Olympic Games’ success.
Visitors will be treated with seeing some 85,000 soldiers on the streets of Rio de Janeiro.
A Word of Caution
Terrorism, a phenomenon that has existed in various forms for years, is a highly complex topic. It is so complex that there is a whole scholarly literature dedicated to understanding it and its impact on both tourism and world economies. This short article seeks to raise important questions for contemplation by those in the tourism industry.
Furthermore, despite the public’s desire for total travel and tourism security and safety, no one can guarantee a pain-free and totally secure travel experience. Even the best experts cannot predict every act of terror.
The Tourism Industry, if it is to survive in an ever changing and more challenging world will need to consider various paradigm shifts. Among these shifts are the following:
The tourism industry needs to come to the sad but true realization that it is not merely collateral damage within the world of terrorism, but rather that tourism is one of terrorism’s principal targets. Tourism stands for everything that threatens terrorists. Tourism is about open societies in which we judge each person on his or her merits. Terrorism is just a modern form of Nazism, where people are judged not by who they are but to which social, national, or religious group they belong.
The tourism industry will have to find a way to creatively protect its customers, without creating so many travel difficulties that travel becomes unbearable. Currently, tourism safety and security are more about “security-theater” than about real security. Airport security is often reactive and haphazard at best. All too often, those working in it are often poorly trained and paid resulting in personnel whose actions are all too often unprofessional.
Tourism education will need to include courses on tourism safety and security. These courses are rarely taught. Once again, universities are not keeping pace with a changing world. This lack of cutting edge thought combined with political correctness means that future leaders in tourism will not be prepared to deal with a changing world.
The tourism industry needs to become much more knowledgeable about terrorism and violence. The media and politicians from all sides of the spectrum continue to use misleading words such as “lone wolf” or “lone wolf attacks”. Tourism officials need to get beyond political correctness and as the Egyptian government has done, actually identify culprits and then begin to face ideological warfare.
Tourism officials must learn to coordinate their marketing strategies with their security experts. Most tourism centers have a great deal of demographic information. Yet, often, various tourism departments fail to share information with each other. Just as security professionals must realize that their actions impact the way that tourism is marketed and thrives, so too must marketing experts come to realize that they must coordinate their campaigns with their tourism security experts. To make matters worse, too many tourism entities lack a tourism safety and security manager or department.
Tourism security experts must realize that no two tourism entities are the same and that tourism needs individualized security tailored to a particular locale rather than a one-size-fits-all approach. This realization means that security experts need to take into account such variables as: language spoken by visitors at specific locales, visitors’ age ranges, and visitors’ special physical needs. Because the list of variables is almost infinite, the best forms of risk management need to be employed so as to gain the most protection from available resources.
Tourism marketers will have to come to the realization that these problems cannot be covered over. No matter how much money the tourism industry spends on feel-good marketing, it cannot market away terrorists’ threats to the industry. Currently, marketers dominate the tourism industry. Marketers tend to find lots of money for advertising but never seem to have the funds to promote security. The tourism industry says it is interested in protecting its clients, but rarely are words turned into action. Instead, a great deal of caring is expressed during a crisis and then once the crisis passes, the industry returns to business as usual.
Tourism officials need to know when to discourage tourism. Although it is almost impossible to predict a specific terrorist attack, such as that which occurred in Nice, other manifestations are predictable. The absolute best protection is not to be at that locale. This statement does not mean that we should not travel. As noted above, merely living is a form of risk-taking. It does mean that certain geographic sections of the world have specific risks and that tourism officials must be aware of those risks, explain the risks honestly, take measure to mitigate the risks and have a recovery plans in place should the risk occur.
The tourism industry needs to have real recovery plans in place. This means that medical plans need to be coordinated prior to a terrorist attack and not as an after-thought. For example, if your community has a manor stadium or other areas with large crowds, be sure that there is both an evacuation plan and a triage plan put in place. Practice these plans and know their weaknesses. Make sure that there is a communication plan in place and a way to get needed cash or lines of additional credit for visiting victims.
These are real problems that deserve the attention of all who care about the world’s largest peacetime industry.