Standard Chartered Bank Nigeria Limited won the Best Social Media Initiative and Wealth Management Team of the Year in West Africa by The Asian Banker. This achievement was announced at a gala event held in Lagos.
Speaking on receiving the awards, the bank’s Head of Retail Banking, Ebehijie Momoh thanked the bank’s clients and the financial services community in Nigeria and West Africa for their vote of confidence in the bank.
‘The Bank continues to deploy resources towards connecting and engaging with customers in real time. Providing the right financial solutions and advice to help grow the businesses and investments of our clients remains a key priority. We continue to direct efforts towards giving premium customer service while enhancing the digital experience of both existing and potential customers’’, Momoh said.
She added that the bank continues to invest in enhancing its people and its channels, mainly online and mobile banking. In June this year as part of ongoing initiatives to improve services and products offered to customers, the bank re-launched its revamped online banking platform and earlier in the year had also launched Retail Workbench a mobile banking app for opening and updating customer accounts with ipads on the go. She also noted that staff of the bank had gone through various training initiatives such as the ‘SCB Way’ adding that this investment in enhancing customer service has yielded positive results, making Standard Chartered Bank one of the leading financial institutions in customer service in Nigeria.
The acting Head of Wealth Management Nigeria, Simpa Adaba said: “We continue to give our clients access to best-in-class Investment and FX solutions both locally and across the globe, enabling them diversify their portfolios across geographies, markets, currencies and asset classes. We have a strong dedicated team of Investment Advisors and Treasury Product Specialists integrated into a global solutions team, thus incorporating international expertise and local capabilities.
“We continually strive to improve on services while remaining the ‘Trusted Advisors’ to our clients. On-going investment in technology in wealth management has implied evolution of the business, in keeping with the demands of a client base inclining towards digital banking solutions. More than 20% of the most affluent client segment has a wealth product, and 30% of clients’ AUM in this segment is in investment products within wealth management. Both of these figures have been maintained year-on-year, with figures expected to grow as the business continues to evolve.”
The West Africa Retail Financial Services Awards programme was launched to recognise competition in one of the most unique markets. The programme provides the undisputed benchmark of the performance of the best institutions in an increasingly fierce marketplace. By running this programme specific to the region, we wish to ensure that we capture the unique discipline that the banks and institutions in this region have been inculcating and benchmark them against global best practice.
This awards programme is part of The Asian Banker Excellence in Retail Financial Services Award Programme, the most prestigious programme of its kind in the industry. For over 13 years, The Asian Banker’s research team collates primary data from over 160 retail financial institutions from 30 countries across Asia Pacific, Middle East and Africa normalises and presents the findings to a panel of international assessors. All winners of the annual awards programme are financial institutions and individuals who have come out tops in the rigorous assessment process.