INSIDE BANKING HALL
By Nume Ekeghe
This branch situated directly opposite the Central Bank of Nigeria in the state capital, has very beautiful surrounding outside, whereas inside the banking hall was very dirty. For instance, the tiles, which hitherto were white, have changed to brown colour. Also, the wall was looking very dirty with stains. It was also observed that some of the air conditioning systems were not functioning. In terms of service delivery, there were four tellers attending to all banking transactions.
The tellers were slow not withstanding that there was constant influx of customers into this branch. However, it was observed that the two customer service personnel were carrying out their duties in a commendable manner.
Another disturbing incident that was observed in this branch on this day, was that a customer, who was simply identified ‘Honourable’ who came to the branch for transaction was walked behind the counter to a restricted area, skipped the queues and was given preferential treatment, whereas many customers were in the queue.
In general, the services at this branch were satisfactory but the management should quickly carry out some renovation to make this branch look better. Also if the management of Wema Bank has decided to give special consideration to its high net worth customers, a section should be created section for this class of customers.