Emma Okonji writes that the paradigm shift from voice over 2G and 3G technology to 4G LTE is a big plus for the telecoms sector, especially in the areas of super voice clarity and high speed data connectivity

As technology advances globally due to continuous changes in the need of consumers, the fourth generation technology, known as 4G, was introduced in some advanced countries of the world. The technology predominantly serves the need for high speed data connectivity as consumer needs started shifting from voice to data communication.

The development of 4G data connectivity in other regions of the world necessitated the demand for fourth generation Long Term Evolution (4G LTE) broadband service in Nigeria. Telecoms service providers, who saw the global shift from voice to data communication, began to make efforts to introduce 4G LTE in Nigeria.

Last September, Smile Communications, a core broadband service provider, entered a strategic partnership with Samsung Electronics West Africa, a global mobile phone device manufacturer to offer Nigerians, the technology service known as voice over 4G LTE that is characterised by high speed connectivity, clear voice and crystal picture quality.

Penultimate week, ntel, the 5th GSM company that is planning a massive network rollout, since it acquired NITEL and its subsidiary, MTel, decided to join in the development of voice over 4G LTE in Nigeria by successfully rolling out Voice over Long Term Evolution (VoLTE) in Lagos.

This development, no doubt, will spur other telecoms operators and telecoms service providers to begin to work towards offering VoLTE services to enhance customer experience.